How do I know when the Lockbox facility has accepted my form? 

• We will send you an e-Notification if you complete Form G-1145 and clip it to the front of your application package.

• In all cases, we will mail you a Form, I-797C, Notice of Action, receipt notice that shows your receipt number and the office processing your case. 

 

Where can I get information about fee waivers?

• Please reference our Form I-912 and Request for Fee Waiver. 

 

I mailed my application to the Chicago, Dallas, or Phoenix Lockbox more than 30 days ago and have not received a receipt notice.  Who should I contact?

• Email us at LockboxSupport@uscis.dhs.gov. and we will answer each email in turn as soon as possible.  Please include the form number, receipt number, petitioner and/or applicant name, and mailing address with your email.  Please do not include social security numbers in emails.

• Call the National Customer Service Center (NCSC) on (800) 375-5283

 

I don’t understand why the Lockbox facility rejected my application.  Who can help me? 

• We encourage you to contact us by email before you re-file at Lockboxsupport@dhs.gov. Include the form number, receipt number, applicant name and mailing address.  Do NOT include A-numbers or social security numbers in e-mails. 

 

Where can I get general information about forms and filing instructions? 

• Check www.uscis.gov.

• Call the National Customer Service Center at (800) 375-5283.

• Use the InfoPass system to make an appointment at your local office. 

 

How do I check my case status? 

• Use Case Status Online to check the status of your case.  You will need your receipt number.

• Call the National Customer Service Center at (800) 375-5283. 

 

How do I request a refund? 

• Call the National Customer Service Center at (800) 375-5283; or

• Write to the USCIS service center or field office processing your case. 

• Do not contact a Lockbox facility about a refund. 

 

How do I withdraw an application or petition? 

• Write to the USCIS service center or field office processing your case. 

• Do not send your request to a Lockbox facility. 

 

Where do I send a response to a Request for Evidence (RFE) or a Notice of Intent to Deny (NOID)? 

• Send your response to the office that requested the information, which is usually the service center or field office processing your case. 

• Never send these items to a Lockbox facility – you may miss important response deadlines by sending your response to the wrong location. 

 

How do I change my address? 

• Change your address online or

• Mail Form AR-11, Change of Address to:

 

U.S Department of Homeland Security

Citizenship and Immigration Services

Attn: Change of Address

1344 Pleasants Drive

Harrisonburg, VA 22801

 

I mailed my application to the wrong location.  Will you forward it?

We will forward most applications to the correct location.   If we are unable to forward your application, we will return it to you to re-file.

 

Will USCIS accept forms that are missing information as long as the basic information is completed?

Each form has certain fields that are required to process our business rules, calculate the correct fee, and determine your reason for filing.  If you complete the required fields, submit the required initial evidence, sign your form, and pay the correct fee, we will accept your application.  However, even if information is not required to initially accept your form, missing information could delay the adjudication process. It is important that you complete the entire form and submit the initial evidence listed in the form instructions.

 

Should I assemble my application package documents in a specific order?

The Lockbox service provider will sort your application in the correct processing order; however, we recommend assembling your package as follows:

• Check or money order

• Form G-1145, Request for e-Notification (if applicable)

• Form G-28 (if applicable)

• Other forms being filed

• Supporting documentation

 

If an application is rejected, will you return it to the attorney or applicant?

If the application was filed with a valid Form G-28, Notice of Entry of Appearance as Attorney or Accredited Representative, we will return it to the attorney and send a rejection notice to both the attorney and the applicant.  If not, only the applicant will receive the rejected application and notice.