Embassy Contact Information

 

Hours of Operation

 

The Immigrant Visa Unit (IV) is open for business Monday through Friday, from 7:30 a.m. to 2:30 p.m. (Manila Time) for the Public Information Window, except on U.S. and Philippine Holidays and our hotlines from 8:00 a.m. to 8:00 p.m. (Manila Visa Information and Appointment Service Center).

 

Contact Telephone Numbers

 

USEM call center numbers are for general inquiries and scheduling appointments only (K visa information and interview appointments are handled by the Immigrant Visa Unit). NO TELEPHONE inquiries on an applicant’s case will be entertained. All case-specific inquiries must be in writing. The call center is accessible from Monday through Friday, 8:00 a.m. to 8:00 p.m., Manila time, except US and Philippine holidays.

 

Note: If you're calling from a landline, or you're outside Metro Manila, dial 02. Within metro Manila just dial the 7 digit number. If you're calling from a cell phone either 02 then the number or +632 then the number. From the US use (214) 571-1600 or (703) 520-2235, from 8:00 p.m. to 8:00 a.m. (Eastern Standard Time).

 

General Inquiries

 

USEM ask that you use (703) 520-2235 for general inquiries and scheduling appointments only (K visa information and interview appointments are handled by the Immigrant Visa Unit). NO TELEPHONE inquiries on an applicant’s case will be entertained. All case-specific inquiries must be in writing. See their email address below. The call center is accessible from Monday through Friday, 8:00 a.m. to 8:00 p.m., Manila time, except US and Philippine holidays.

 

Call Center customer service representatives are unable to provide advice, case status updates, or make determinations about legal aspects of your case. Callers are able to speak with an English-, Tagalog-, Ilocano-, or Cebuano-speaking operators. 

 

Inquiries via email Address

 

For general inquiries about your case use this e-mail address. To enable USEM to electronically sort the messages and provide better, more timely responses, please follow the instructions below.

 

• The subject line of your email should indicate the visa applicant’s last name, first and middle name (ex. DOE, John James), case number/USCIS receipt number, visa category and priority date. 

• Messages should be limited to 500 characters or less.

• The mail size should not be more than 15 KB.

• Do not submit documentation or attachments with your message as our system is unable to receive inquiries with attachments.

• Do not send your inquiry more than once as duplicate inquiries will congest our system and delay our response time.

 

In order to serve visa applicants more efficiently, USEM has created this new e-mail address for early appointment requests and visa scheduling issues.  Please note, however, that early appointment requests will be approved on a case to case basis (i.e., aging out cases, or in cases involving personal or medical emergencies), and only if visa interview slots are available.

 

For other immigrant and K visa concerns, please send an e-mail here (follow the instructions from above).
 

By Mail

 

From within the Philippines: Immigrant Visa Branch, United States Embassy, 1201 Roxas Blvd., Ermita, Metro Manila 1000

From outside the Philippines: Immigrant Visa Branch, Unit 8600 Box 1060 , DPO AP 96515-1060

 

• DO NOT send registered mail.

• Do not address correspondence to a person by name. Employees are transferred on a regular basis, so any mail addressed to an individual may be forwarded to that person and not to the section where your concern would be addressed.

• If you have an e-mail address, please include it in your letter.

 

By Fax

 

The Immigrant Visa Unit may be contacted by fax at (632) 301-2591.

 

• Clearly indicate in your communication your full name, your current mailing address, your telephone number and/or fax number, the applicant's full name, the applicant’s case number, the applicant’ s visa category, and the applicant’s priority date.

• Please limit your message to 500 characters or less.

• Only send supporting information about an applicant’s case if it has been specifically requested by a consular officer.

• Do not send Affidavits of Support. These are not valid if transmitted by fax, as they must contain original signatures.

 

 

Adoptions

 

Do you have a question about inter-country adoption? Please send an e-mail. To learn more about inter-country adoption, please click here.  For specific information about inter-country adoption and the Philippines, please click here.

 

Reporting Fraud

 

Committing visa fraud or lying on your petition, visa application or to a Consular Officer may result in the revocation of your petition and/or a permanent ineligibility to travel, work or immigrate to the United States. If you suspect someone of fraud, we ask you to report it immediately to the U.S. Embassy in Manila. The information you provide to the Embassy will remain confidential and will only be seen by Consular Officers and other U.S. Government employees working on a person’s visa case. In order to facilitate the reporting of fraud, USEM has created an electronic form that can be submitted directly to the U.S. Embassy in Manila. Please note that fabricating stories about visa applicants is not acceptable. We ask that you be as honest and concise in your statement as possible. If you would like to report visa fraud, please click here.